My mother needed quality care immediately, and I decided to replace the initial provider. At the recommendation of the hospice nurse caring for my mother, I contacted Karen at Excellus, who was able to provide replacement care with hospice-experienced aides the very next day. From that day until my mother’s death about three months later, the Excellus aides uniformly provided professional and loving care of my mother as she declined. I do not live in Massachusetts – though I visited my mother very often during her illness – and I completely trusted Excellus to keep me informed on a twice-daily basis regarding my mother’s condition. Excellus provided me peace of mind in a very difficult time, and I will be forever grateful to Karen and all of the aides who cared for my mother.
Dealing with aging parents is something no one really understands until they are there. The sadness of seeing your parents age and having to oversee that they are well cared for is never without stress. Enter Karen from Excellus Homecare, a true life savor for me. Always a call or text away, she has never let me down, not even with last minute, unavoidable,changes. Karen’s attention to detail is only second to the wonderful help she sends. These aides are clearly trained to deal with aging, not always happy, patients and I’m never worried that my folks will be mistreated. Thank you Karen and Excellus Homecare for helping me care for my parents.
"I want to thank Excellus Home Care for helping me through a difficult time. I want to thank all of those who stepped in and took care of my best friend of 44 years. Everyone associated with Excellus was top notch, professional and compassionate. My heart felt thanks to all the aides on a job well done. My best to all of you, I will recommend your agency."
"Karen Gannon was a ray of light in a difficult time for me and my family. The care that she gave my husband was nothing short of exceptional. She treated him with dignity, respect and the utmost compassion. She takes care of and cares about the entire person and the trust her patients put in her is beautiful to see. I would recommend her company and her services without reserve."
"I just wanted to thank you again for all that you have done for my mother, sister and myself. You quickly managed to get care for my mother, matched her with people who were incredibly competent and caring. You have been an amazing resource by providing me/us with contacts/families who are in a similar situation. So while I understand that this a “business” your approach, helpfulness and kindness have made this difficult time so much easier. Thank you!"
"I am very happy to recommend Excellus Home Care very highly. I was referred to them when my brother, Edward, needed an aide to take care of his many needs with his diagnosis of Alzheimer’s Disease. The person who was assigned to him has done a magnificent job. She is very attentive to all his needs and carries them out in a very pleasant way. We were very fortunate to be referred to Excellus."
"Ms Gannon provided Joseph with the highest quallity of personal care along with ensuring that the everyday needs of his household were also done with great care."
"Karen was referred to me by my brother's occupational therapist as an excellent resource to provide the extra care my brother needed in his assisted living facility. Not only did Karen arrange for an aide while literally on her way to the airport, but the quality of attention and care was beyond my expectations. Experiences with other groups were not satisfying, but my brother still raves about his aide as someone who was meticulous in caring for him as if he was family. Karen has been no less caring, professional, and flexible in rearranging..."
"We would like to thank you for all that you did to help us through a difficult time.Your expert CNA's made it possible for us to both run our business and take care of our children while they took exceptional care of Ed's mother, who was in liver failure. They gave her around the clock care since we could not be there. We cannot ever pay you or the staff enough for the peace of mind you provided to us. You helped us do the only thing our mother asked for before her death. All she wanted was to go home."
"Our 85 year old father was gravely ill and sent home from the hospital with hospice care. It was important for us as a family to take care of our Dad during the last weeks of his life, but we quickly realized that we couldn't do it alone- we needed help. Karen and the Excellus team were happy to help with whatever we needed. They were available 24 hours a day to assist with bathing, feeding and taking care of our father. Each and every woman was a joy to work with.They quickly formed a bond with our Dad and he looked forward to seeing them every day. It was like having a member of the family taking care of him."
"Ms. Gannon, without exception, has been the most attentive, organized and caring that we have ever seen"
"Excellus provided skilled, compassionate and loving care to my patient in her final weeks. When ever I popped in, my patient and one of her 'girls' were engaging in cheery conversation and all seemed to enjoy and appreciate each other. Their care made her feel safe and secure, and ultimately was able to remain in her own home, and die peacefully and with her dignity and wishes in place. This was not the first case we had utilzed Excellus for private caregiving for our hospice patients. Every case we share, I continue to be impressed and confident our patients will get the love and care they need and deserve. The genuine compassion, knowledge and skill this team has with end of life care is unique in the private care industry. They give love to their patient's, and family members as if they are caring for their own".
"If anyone is looking for the "Excellence" in Home Care, call Excellus Home Care Inc. They provide outstanding home care. I am speaking from personal experience as they take care of my Mom. Connecting with them was definitely a gift and worry free days for me and my Mom. Thanks for all you do for us."
"Excellent staff of caring, profesional, honest, hard working caregivers who were each special in their own way. Karen gave us peace of mind and relief knowing that our folks were being cared for in a loving manner and were safe and content in their own home environment"
"I wanted you to know that my brothers and I are eternally grateful for the incredibly kind, competent and loving service of all of the aides who worked with our mother over the final weeks of her life. We can’t imagine what it would have been like without their presence."
"On very short notice, Excellus Home Care and Karen Gannon were able to supply superior nursing care for my mother, at a critical time in her illness. It was a pleasure working with a profesional like Karen. She quickly assured me that skilled nursing care would be reliably available as needed."
"My mother has been having care from Excellus for over a year. I am completely happy with the level of care as well as compassion that all of the aides have for my mother. The aides not only care for Mom’s physical needs but make extra effort to be a real companion for her encouraging her to participate in activities and engaging her at all times. Karen is a master at both scheduling and communicating which is critically important. I never have a concern that a shift will not be covered with a person who is a good match for Mom. Karen knows my mother very well and is a great judge of who would work well with her. I am able to find out information about Mom at any time of day and the aides are very good at notes so that everyone knows how Mom has been for the previous shift. I highly recommend Excellus to anyone in need of care for a family member."
"The staff at Excellus assisted me for 5 weeks this spring with 3 visits a week. They were wonderful! I had a major back operation and my movement was very restricted. They helped me shower, made sure I was taking my drugs properly, made my meals, did the laundry, picked up the house and so much more. Instructions from my doctor were for me to walk an hour a day. I felt so much safer and more confident walking with the staff rather than having to walk by myself. Their staff is capable, knowledgeable, kind, thoughtful and always great company."
Excellus Home Care, Inc ©